Returns and Refunds

Dry fruits are food, so we can’t take back opened packs for hygiene reasons. But if something is wrong with your order, we will make it right.

When we replace or refund

• You received the wrong product or the wrong weight.
• An item from your order is missing.
• The pack arrived damaged, torn or leaking.
• The product is spoiled, stale or not fit to eat when it arrives.

How to report a problem

1. Message us on WhatsApp at [your number] within [48 hours] of receiving your parcel.
2. Send your order number and clear photos of the product and the packaging.
3. Keep the product and packaging until we have reviewed it.

We reply within [one working day]. Once we confirm the problem, we will send a replacement or refund the amount for the affected item, whichever you prefer.

How refunds are paid

Refunds are sent by [bank transfer / JazzCash / Easypaisa] within [5–7] working days of approval. For Cash on Delivery orders, we will ask for your account details on WhatsApp.

What we can’t accept

• Opened or partly used packs, unless the product was faulty.
• Change of mind after the pack has been opened.
• Problems reported after [48 hours] of delivery.

Cancelling an order

You can cancel free of charge any time before your order is dispatched. Just message us on WhatsApp with your order number.